Our Returns Policy

All sales are final and we do not accept cancellations or refunds once a transaction has been completed. However, a return or exchange may be considered under the following circumstances.

Eligible Reasons for Return or Exchange

We will consider a return or exchange if the item is delivered in a damaged condition, the item is past its expiry date, or the wrong item is delivered.

Exclusions

Please note the following exclusions apply. Free items given as part of a promotion cannot be returned for refund or exchange. Exchanges are not applicable for online orders unless the above conditions are met.

How to Initiate a Return

If your order meets our return conditions, please contact us as soon as possible with your order number, a description of the issue, and clear photos of the item. Our team will review your case and advise on the next steps. Please note that return requests must be raised promptly upon receiving your order. Do not dispose of the item as we may require photos or the return of the product as part of the review process.

Enquiries

If you have any questions about our returns policy, please contact us at enquiry@4furs.com or via WhatsApp at +65 8940 6631. We are reachable daily between 9:00 AM and 6:00 PM (SGT), except on public holidays.